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Piñata Help Center
Answers to commonly asked questions!
The Landlord Platform
What if I don't receive the e-mail verification for creating my account?
Is the platform secure?
How does this work with my existing property management software?
Can the invitation timing be coordinated with our initial notification to residents?
When do residents receive their monthly Piñata Coin credit?
My landlord joined Piñata! Will my current Piñata account be transferred automatically?
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Does my landlord need to be signed up to use Piñata?
Who is behind Piñata?
How do you make money?
How do I pay rent through Piñata?
How do you know that I’ve paid rent on-time?
What if I paid rent on-time, but Piñata doesn’t show this?
Piñata Coin & Rewards
What is Piñata Coin and how do I spend it?
How do I earn rewards?
How do I redeem rewards?
How do I use my restaurant.com gift card?
Do I get rewards for late or partial rent payments?
What if there’s a mistake in my Piñata Coin amount?
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